Delivery & Returns

UK Delivery

UK Delivery is FREE on all standard orders over £10 (this applies to website orders only). A standard charge of £3.50 applies on orders for UK Delivery that are under £10.

We use a variety of methods to deliver your order. Small parcels and inexpensive items are sent by 1st class post. Orders over £100 are sent by Royal Mail Recorded Delivery. Orders over £250.00 are sent by Royal Mail Special Delivery. Heavy, Large or perishable goods are delivered by Courier.

Please note that some parcels are too large to be posted through your letterbox and if you are not home at the time, may be left with a neighbour or taken back to the post office for you to collect, in which case your Postman should leave a card. Parcels sent by Royal Mail Recorded Delivery or Special Delivery, and parcels sent by Courier will require a signature when delivered. A card should be left by Royal Mail or the Courier to inform you of an attempt to deliver if you are not at home.

International Delivery

We welcome our overseas customers and are happy to arrange for delivery to an address outside of the United Kingdom. We send our international orders by International Recorded or Airsure. The following delivery charges will apply to delivery of orders to an address outside of the United Kingdom.

^{PLEASE NOTE:}
Delivery to addresses outside of the United Kingdom may up to seven working days from the date of despatch. In addition to the standard delivery charges listed below, additional delivery charges may apply to orders that weigh more than 2kg. If this applies to your order we will contact you by email to inform you of the additional cost.

For our International customers, please call us on +44 1474 534 234 if you require any further information. Or email us at office@cnpdirect.co.uk

^{INTERNATIONAL DELIVERY CHARGES}

Europe

Under 5kg = £6.00    5-10kg = £10.00    Over 10kg = £15.00

Zone 1

1 Item = £7.00     2 Items = £9.00     Per Item After = £3.00

Zone 2

1 Item = £8.00     2 Items = £10.50     Per Item After = £4.00

Order Processing & Delivery Information

Please allow up to five working days for delivery of your order to a UK address (please see International Delivery for delivery to an address outside of the UK). Where possible we aim to despatch your order from our warehouse within 24 hours (on week days and subject to stock availability). If there is to be any considerable delay in dispatching your order you will be contacted by email to the email address you provided when placing your order. We cannot be held responsible if the email address you provided when placing your order is incorrect, if your email is down, or for late delivery due to bank or public holidays or postal strikes.

During the check-out procedure you must specify a legitimate delivery address, and we will arrange for delivery of your order to the address specified by you during the check-out procedure. For security purposes and fraud prevention during the check-out procedure the name and address specified on your first order must be the name and address of the card holder. We cannot be held responsible if your order is cancelled or delivery of your order delayed due to this information being incorrect. If you require a separate delivery address or incur any problems during the check out procedure, please contact our customer service team on 01474 534234 from the United Kingdom, or +44 1474 534 234 from outside the United Kingdom.

^{PLEASE NOTE:}If you do not supply adequate delivery instructions or if delivery is refused, we may cancel your order and retain the products. In this event we will refund you the price of the products, but the delivery charges incurred are non-refundable. If you have any problems with your delivery or the products you have received, you must notify us in writing within 14 days of the delivery date. We will not be liable for any loss or damage if notification is received after 14 days of the delivery date.

To inform us of any problems please write to:
Chapmans Natural Products, 19 Windmill Street, Gravesend, Kent, UK, DA12 1AS

Or contact us by email: office@cnpdirect.co.uk

19 Windmill Street,

Gravesend,

Kent,

DA12 1AS






This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Regent Pharmacy website, or by phoning us on .